| ABOUT US |
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The Company - Our Vision - Our History - Commitments - |
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| PRODUCTS |
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| Product Catalogue - |
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| QUALITY CONTROL |
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| Quality Control System - |
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| CUSTOMER SERVICE
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| Final Consumer - Commercial Clients - |
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| SAFFRON |
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| Specifications - |
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| Grades
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| Properties and Health - |
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| How To Use - |
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| Recipes - |
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| Growing (.PDF) - |
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| World Production - |
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| CONTACT US |
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| Contact US - |
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Educating and supporting our distributors and their staff: 1. Familiarization: - We will try to learn which stores and in a store, what sections sell our saffron to acquire a staff list of them. - In the next step; we will try to start a campaign to give general information to the key members of staffs and those who is in charge of helping customers, by dispatching packs of printed catalogues and CDs and also by our non-commercial dynamic website. Each pack is dispatched specifically for a member of staff. We will try to increase the knowledge of staff both in the field of consuming saffron and its effects on consumers' health. Moreover staff can increase and update their information via their specific part in our non-commercial website. 2. Proving by experience: - The seller, who knows what he sells, sells better than a seller, who does not know much about what he sells. Considering this fact, in some cases we will try to convince the staff who sells our products, that what they sell, is a wonderful product both for its effects on the taste and the flavor of ordinary dishes and also for its effects on consumer health. To achieve this goal, we will dispatch a pack of our saffron accompanying detailed written and visual instructions on its preparing and consuming methods. 3. Regular surveys: - A questionnaire will be dispatched regularly to key members of staffs involved in distributing and selling our product. Through asking some simple questions we will try to learn what points and issues around our product, they have encountered and what are his/her possible problems and suggestions. Our R&D section will analyze collected answers carefully and then the acquired results will be transferred to management section for making decision and implementing proper modifications for improving our product and our procedures. - Additionally we are always ready to receive feedbacks of staff in their specific section of our non-commercial website. 4. friendly business relation: - We will try to construct some kind of business friendship which will result in freely exchange of information and mutual benefit by taking care and spending time on concerns and points of view of managment team and staffs. Our Customer Service Team is ready to hear about your concerns: customer@paradisesaffron.com  |
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Good customer service is essential to the continuing success of our business. In today's competitive marketplace, if we don't provide good service, we won't attract and retain customers. |
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